Frequently Asked Questions (FAQ)
Q. Can you do Saturday or Sunday cleanings?
A. In most cases, absolutely! We can usually find a team that is willing to take a job on the weekend, after regular business hours during the week, and sometimes even on a holiday. These cleanings do cost more, as they are taking place outside of the typical working hours. However, if you need help outside of normal days/times, give us a shout and we will work diligently to make it happen.
Q. Are the cleaners employees of the company?
A. No. All teams are small business owners and independent contractors. Each team comes highly recommended, is thoroughly vetted, insured, and bonded.
Q. Do you use organic products?
A. We can upon request. By default, the teams will use more traditional cleaning products, but we are happy to accommodate if you prefer the organic products (we typically use Mrs. Meyers). The teams all use products they feel clean surfaces most effectively. Most of the time it is a combination of traditional and organic products. We can ask them to use only organic products if you mention this at the time of booking.
Q. Do the teams bring their own vacuums?
A. They do. The teams bring all their own equipment and supplies. You can request they use yours if you’d like. Just let us know and we will communicate it to them.
Q. What do you use on wood floors?
A. All teams use a designed wood floor cleaner on wood floors. Examples are Bona, Murphy’s, etc. If you favor a particular product, please feel free to furnish it to them and they will be happy to use it.
Q. Why are your rates higher than an individual?
A. Our contractors set their own rates. Cleaning is physically demanding, grueling work and we feel that the people doing it deserve to make a fair living wage. As a business, we have operating costs that an individual working under the table would not have. These include, but are not limited to: insurance, bonding coverage, advertising, taxes, office space, phones, office staff, amongst others.
Q. What do I do if something gets broken?
A. Please notify us right away. The team will typically let us know when it occurs and send us a picture, and we will then immediately reach out to you. However, we have had a couple of occasions where they have gotten busy and forgotten to tell us. We will cover the cost to repair (if possible) or replace the item for you.